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Help! Renewed my VIP sub, my characters are still not available.

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My VIP subscription apparently expired late last night. There was no sort of warning, my character just got booted out of the game. So I went and paid for another three months via PayPal. My PayPal account shows my payment went through, but I'm still not VIP again. Is there a time period/lag for this? How do I contact someone to help me?

I access the game through Steam, but I didn't renew through Steam. Is this a problem?

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