...to seek GM assistance in game? I am not entirely sure how the GM process works. I don't know if it's a set number of GMs for all servers or one assigned to a handful by his or herself, but if I was to wait in game, I want to know when I will give myself the best chance of getting assistance in the quickest amount of time.
I understand that things change (GM work schedules, sudden high population or high request times, new content bringing more bugs, etc.), but I just would like a general idea, perhaps by server - in my case, Elendilmir - getting assistance in a timely fashion. I know that since there are "Oceanic" players there is an influx at different times than there would be otherwise on a server that has a less specific player base or one that maintains a more even population level.
I'm not mad or upset or expecting to snap my fingers and have things done immediately. I just have a limited amount of play time available and I don't want to use that play time that I must schedule for myself by sitting in game, only to have to log out and then minutes later...the ticket gets closed. I would have to be logged into that character to get the help anyway, so I couldn't even play another character if I wanted to. I could play another game, but it's more likely that I'll just play that game than wait for access to the rest of this one.
I have submitted my specific problem as a bug (using /bug in game), but as I'm not even entirely sure it IS a bug, I would like to see if more immediate action can be taken so that I can resume play. I hesitate to mention anything more specific, because as I mentioned, I'm not looking for resolution here. I'm simply trying to find out when I can wisely use my patience to seek help.
I understand that things change (GM work schedules, sudden high population or high request times, new content bringing more bugs, etc.), but I just would like a general idea, perhaps by server - in my case, Elendilmir - getting assistance in a timely fashion. I know that since there are "Oceanic" players there is an influx at different times than there would be otherwise on a server that has a less specific player base or one that maintains a more even population level.
I'm not mad or upset or expecting to snap my fingers and have things done immediately. I just have a limited amount of play time available and I don't want to use that play time that I must schedule for myself by sitting in game, only to have to log out and then minutes later...the ticket gets closed. I would have to be logged into that character to get the help anyway, so I couldn't even play another character if I wanted to. I could play another game, but it's more likely that I'll just play that game than wait for access to the rest of this one.
I have submitted my specific problem as a bug (using /bug in game), but as I'm not even entirely sure it IS a bug, I would like to see if more immediate action can be taken so that I can resume play. I hesitate to mention anything more specific, because as I mentioned, I'm not looking for resolution here. I'm simply trying to find out when I can wisely use my patience to seek help.