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One Of The Ingame Help Options Isn't Working For Me. Any Helpful Advice Please?

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Excuse me? I'm having an ingame issue with a particular quest, and I'm wondering why one of the ingame "Help" options isn't working for me.
Seemingly, like one or two other people, this is the quest I am having trouble with.
https://www.lotro.com/forums/showthr...37#post7194537

It seems mine is the same problem as "Joel1245" in this link, (scroll up to his 3rd post on there) where I go with Eowyn to meet up with Siric after killing the orcs outside the gates, and when I get there, Siric is completely ignorant of me. He has no ring above his head, so I cannot initiate any further conversation with him or Eoywn.
So I'm completely stuck, and nothing happens after that. :-/

So to my initial question on attaining assistance.
Since it looks to me like this quest is still bugged, (I'm at this stage of the game for the 2nd time now, on a 2nd toon. I don't remember if I originally completed it on my main toon) I would like to send an ingame ticket, but it seems I can only see one option for doing so.

An attempt to click the "Help" option from the top corner of the ingame store window looked okay, and I was able to find search links from there.
But there's also 2 other "Help" options too, or maybe not..... as seemingly for me they don't seem to work for some unknown reason.

[1] When I press my keyboard EsC key ingame to open the System Menu, I see "Help" as the top option.

[2] I also have the option to use the little green question mark at the bottom of my game screen where the other options are.

But when I click either of these 2 options ingame, the next window opens and all I get is this.
http://oi57.tinypic.com/121y0jd.jpg

I don't understand that myself. What gives? :-/

Using either of those 2 help options, it was previoulsy possible to send a ticket straight to a GM, and I/you would get some kind of a reply/answer within 15 mins or so, which I thought was very handy. But now I'm not able to use those options for some reason. I don't understand why.

I am wondering..... is this the same for everyone else too? Does anyone else see the same error window as me when I try to use those options for help, or is it just me?

Anyway, I might give that quest one more shot, and if I still hit a bug with it, I may see if I can ask for help from the store window instead, hoping that will work. :cool:

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