Servers were down and LOTRO's Twitter said more info available on Facebook, so I checked it out. A user on Facebook asked
if there'd be a delay so we could cash in our Bounder's Tokens, LOTRO answered "No." I kept checking and was finally able to
log in at 5:30 AM, a half hour before scheduled update. I cashed in my Bounder's Tokens, because I was just shy of getting a
horse and didn't want the marks. I come in this evening and see that not only was the info on Facebook incorrect, I could have
kept my tokens and easily gotten the horse by the 20th. I defended LOTRO all Sunday because they weren't at fault for the outage, but
flat out screwing over paying customers by giving false info is just plain wrong. You really need to get your info sharing in line and
stop being so incompetent about basic customer service issues. Claiming there won't be a delay, leaving us no choice but to cash in
our tokens if we didn't want the marks, then announcing a delay, well after the 6:00 AM deadline, is just about the worst possible
customer service move you could make, given the situation... Thanks for making this a huge disappointment for me...
if there'd be a delay so we could cash in our Bounder's Tokens, LOTRO answered "No." I kept checking and was finally able to
log in at 5:30 AM, a half hour before scheduled update. I cashed in my Bounder's Tokens, because I was just shy of getting a
horse and didn't want the marks. I come in this evening and see that not only was the info on Facebook incorrect, I could have
kept my tokens and easily gotten the horse by the 20th. I defended LOTRO all Sunday because they weren't at fault for the outage, but
flat out screwing over paying customers by giving false info is just plain wrong. You really need to get your info sharing in line and
stop being so incompetent about basic customer service issues. Claiming there won't be a delay, leaving us no choice but to cash in
our tokens if we didn't want the marks, then announcing a delay, well after the 6:00 AM deadline, is just about the worst possible
customer service move you could make, given the situation... Thanks for making this a huge disappointment for me...